ITS covers university webmail during fourth week of social media event


ITS will be hosting an eight-week social media event to disburse information on a wide array of information technology topics.

Tyler Hoffman, News Editor

Monday, April 9 marks the start of the fourth week of Case Western Reserve University Information Technology Services’ (ITS) social media event.

Over an eight-week period this spring, ITS will highlight the use of their social media as information vehicles. Each week they will offer tips and resources on a different facet of CWRU information technology through their presence on Facebook, Twitter, and Google+. People who actively engage with ITS by asking questions and sharing information will have the chance to win gift cards to local businesses such as Barnes and Noble and Starbucks.

Since email is the university’s official form of communication, this week’s topic is applicable to every member of the CWRU community.

“CWRU’s email is provided by Google through its Google Apps for Education program. Students, faculty, and staff can access their email online at, where they will use the popular Gmail user interface for reading and sending email,” Kristen Kolenz, training analyst for ITS, explained.

However, some university staff and faculty members prefer using an email client native to their machine for accessing their messages. “People who are more comfortable using an email client like Outlook, Thunderbird, or Mail for Mac can use those programs, instead. Directions for connecting CWRU email to an email client are available online at on the CWRU email training page,” said Kolenz. “There are also directions for connecting mobile device email clients with CWRU email on that page.”

Toward the end of the week, information about the Gmail interface’s “new look,” from which users may no longer opt out, will be provided. The revamped interface debuted several months ago, featuring a wide array of new, high-definition themes, improved search capabilities, adjustable density settings, and a minimalist design.

During this week, ITS will be offering gift card giveaways on its Google+ social media platform. Its tags for social media are CWRU Information Technology Services on Facebook and Google+ and @CWRUITS on Twitter. Watch The Observer for the latest information on the next topic to be tackled and why it is a relevant issue for the university community.