The Observer

Kimmel: Service with a smile, but only if you earn it

Aquene Kimmel, News Editor

January 22, 2016

Wade Commons and Fribley Commons can be mysterious places. (What’s going on behind those shelves of packages? Murder? Probably.) Before I started working as a Customer Service Assistant (CSA) in the offices, I definitely had no idea how they worked. And looking back, I was often super rude in my...

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